Where's my shipment?
Sound familiar? Is your inbox swamped with questions about shipment statuses? Phones ringing off the hook?
If you answered yes, you need activeTRAC!
The activeTRAC platform was developed to provide your customers with easy access to their shipment details and documents online, 24 hours a day, 7 days a week, 365 days a year. Delivering that level of customer support through traditional customer service personnel would be an incredibly expensive endeavor. Using activeTRAC will save you money, while greatly reducing the amount of time your dispatch staff spends on customer service issues.
Additionally, activeTRAC can completely replace your existing website, giving you a singular solution for your entire website needs. Whether using one of our standard templates, or a completely custom design, we can deliver a brand new mobile-friendly site that covers not only your complete customer portal needs, but your online branding and marketing as well.
Key Features Include:
- 24/7/365 Visibility of Critical Shipment Data
- Fully Customizable Shipment Details (Pending, Completed, Billed, In-Yard, etc…)
- Data Available in Real-Time
- Document Image Records
- Shipment Data Search
- Real-Time Shipment Data Updates (your clients can report empty containers, schedule pickups, and much more).
- Rate & Load Tender Submissions Directly into Your TMS Database
- Real-Time Visibility via Shipment Status Timelines and Current Location Maps
- Use activeTRAC to Create a Complete Driver Portal (provide documents, forms, and HR resources)
- Two-Way Live Chat via activeCHAT
- Full Content Management via RipCMS